- Handling inbound customer contacts via phone, email, live chat, and social media
- Resolving product, order, and delivery queries quickly and to the customer’s satisfaction
- Processing refunds, replacements, and account amendments accurately on the system
- Escalating complex or sensitive issues to the team leader or complaints handler
- Maintaining accurate records of customer interactions in the CRM
- Proactively identifying recurring issues and feeding them back to operations for resolution
- Working to first call resolution and customer satisfaction score targets
Customer Service Advisor
Customer service advisors are the voice of the business — handling enquiries, resolving issues, and making sure customers leave every interaction feeling valued and heard. Prism 7 Resourcing places customer service advisors with retailers, utilities, and service businesses across Essex and London.
Key Duties
Typical Qualifications & Requirements
- Previous customer service experience in a contact centre or retail environment
- Calm, empathetic manner under pressure
- Good written communication skills for email and live chat
- CRM and basic IT proficiency
- GCSE English at Grade C/4 or above
For Candidates
Flexible Customer Service Advisor Work Options
Whether you're looking for a stable permanent customer service advisor position or prefer the variety and flexibility of temporary assignments, Prism 7 Resourcing works with employers across all contract types. We match you to the right opportunity on your terms.
Permanent
Build a long-term career with a permanent customer service advisor role. We partner with established employers across the UK and UAE who offer competitive salaries, clear progression pathways, and genuine job security. Our consultants work with you to find a position that fits both your skills and your ambitions.
Popular
Temp-to-Perm
Start as a temporary customer service advisor worker and transition into a permanent position once you've proven your value. Temp-to-perm is one of the most popular routes for Prism 7 candidates — it lets you assess the employer and the role before committing, while keeping the door open to a long-term placement.
Temporary
Prefer to keep your options open? Temporary customer service advisor work gives you the freedom to gain experience across different employers, sectors, and sites while maintaining flexibility over your schedule. Prism 7 handles all compliance, contracts, and payroll so you can focus on the work.
For Employers
Flexible Customer Service Advisor Hiring For Your Business
Prism 7 Resourcing supplies customer service advisor professionals across all engagement types. From filling a single permanent vacancy to managing a team of temporary workers, we scale to fit your exact requirements — and we do it quickly.
Permanent Recruitment
We source and shortlist permanent customer service advisor candidates who are genuinely suited to your business — not just whoever is available. Our consultants handle everything from job brief to offer management, saving you time and reducing the risk of a costly mis-hire.
Popular
Temp-to-Perm
Reduce hiring risk with a working trial period. Our temp-to-perm model lets you assess a customer service advisor candidate in your own environment before making a permanent offer. Prism 7 manages the candidate relationship throughout, ensuring a smooth transition when the time is right.
Temporary & Contract
Need customer service advisor cover at short notice? Our temporary and contract staffing service gives you access to fully vetted, compliance-ready candidates — often within 24 to 48 hours. Ideal for seasonal demand, project work, or unexpected absence, with no long-term commitment required.
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