- Assisting passengers across all touchpoints — check-in, gates, arrivals, and disruption desks
- Managing gate boarding processes including boarding card checks and announcements
- Handling irregular operations (IROPS) including rebooking, hotel vouchers, and meal coupons during disruption
- Assisting passengers requiring special assistance including wheelchair users and unaccompanied minors
- Responding to passenger complaints and escalations at the airport calmly and professionally
- Processing flight close-out and final passenger tallies in the DCS
- Communicating flight status updates clearly to waiting passengers
Airline Customer Service Agent
Airline customer service agents handle passenger needs across the airport — at check-in, the gate, arrivals, and in irregular operations — making sure every passenger gets where they need to go with the right level of support. Prism 7 Resourcing places airline customer service agents with carriers and handling companies at UK airports.
Key Duties
Typical Qualifications & Requirements
- Airside pass and background vetting (5-year history, Criminal Record Check)
- Previous airline, travel, or high-volume customer service experience
- DCS experience — Amadeus Altéa or similar preferred
- Languages in addition to English are a strong advantage on international routes
- Confident, calm demeanour during disruption and high-pressure situations
For Candidates
Flexible Airline Customer Service Agent Work Options
Whether you're looking for a stable permanent airline customer service agent position or prefer the variety and flexibility of temporary assignments, Prism 7 Resourcing works with employers across all contract types. We match you to the right opportunity on your terms.
Permanent
Build a long-term career with a permanent airline customer service agent role. We partner with established employers across the UK and UAE who offer competitive salaries, clear progression pathways, and genuine job security. Our consultants work with you to find a position that fits both your skills and your ambitions.
Popular
Temp-to-Perm
Start as a temporary airline customer service agent worker and transition into a permanent position once you've proven your value. Temp-to-perm is one of the most popular routes for Prism 7 candidates — it lets you assess the employer and the role before committing, while keeping the door open to a long-term placement.
Temporary
Prefer to keep your options open? Temporary airline customer service agent work gives you the freedom to gain experience across different employers, sectors, and sites while maintaining flexibility over your schedule. Prism 7 handles all compliance, contracts, and payroll so you can focus on the work.
For Employers
Flexible Airline Customer Service Agent Hiring For Your Business
Prism 7 Resourcing supplies airline customer service agent professionals across all engagement types. From filling a single permanent vacancy to managing a team of temporary workers, we scale to fit your exact requirements — and we do it quickly.
Permanent Recruitment
We source and shortlist permanent airline customer service agent candidates who are genuinely suited to your business — not just whoever is available. Our consultants handle everything from job brief to offer management, saving you time and reducing the risk of a costly mis-hire.
Popular
Temp-to-Perm
Reduce hiring risk with a working trial period. Our temp-to-perm model lets you assess a airline customer service agent candidate in your own environment before making a permanent offer. Prism 7 manages the candidate relationship throughout, ensuring a smooth transition when the time is right.
Temporary & Contract
Need airline customer service agent cover at short notice? Our temporary and contract staffing service gives you access to fully vetted, compliance-ready candidates — often within 24 to 48 hours. Ideal for seasonal demand, project work, or unexpected absence, with no long-term commitment required.
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